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International Shipping

 We ship Worldwide EVERY DAY! Our experienced International Shipping Team and shipping partners make it easy for you to shop at MusclePetrol.com and have your order delivered right to your door, no matter where you live. In addition, we have some of the best international shipping rates in the industry! 

Below you'll find answers to questions you may have about international shipping. If your question is not answered here, please email us or call our international phone number +44 33 33 445 755 Mon – Fri between 9am – 6pm GMT.

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  • For your convenience and savings here at MusclePetrol.com we charge shipping by weight of the total package to your destination and not per item basis; that means the more you buy the less you pay on shipping charges. To estimate the shipping cost, simply add products to your shopping cart and click the estimate shipping tab, shipping will be calculated automatically.

  • Most of our products are in stock in our warehouse and shipped within 48 business hours. Unless you choose Express Saver* shipping service where your order will be processed within 96 business hours.

  • All orders are sent by EXPRESS or PRIORITY Shipping service only. 

  • All orders are assigned a unique tracking number to track domestic and international shipments including Customs. 

  • You will be emailed a confirmation that your order has been shipped along with the tracking number and tracking website link. You can also log into your account to view the tracking number. 

  • Orders placed after 12 pm GMT will be processed the following business day.  We ship orders between Monday to Friday excluding holidays.  Orders placed Saturday and Sunday will be processed on Monday.  

  • Although we ship to most countries, there are few we don’t, please contact us if you get an error message in your cart whilst estimating shipping for your country. 

  • Shipments to PO boxes are usually not deliverable. However, if you are unable to provide a physical address then please email or call us before placing the order to check if there are any options available at that point. – otherwise you must use a physical address. 

  • Ice packs cannot ship internationally; if your shipping destination is in a generally warm climate or you’re ordering during a warm season, please keep in mind the heat sensitive nature of chocolate or similar items. As we cannot unfortunately protect it with ice packs for international orders, the customer does assume responsibility for melted product. Thanks again for understanding, and please consider this when ordering products like chocolate bars, butters and similar!
  • See below table for our most popular shipping destinations.

Super Quick Delivery

"Ordered 1 jar of ON whey 5 lbs from New Delhi, India on Sunday night. Received email saying item Shipped on Tuesday afternoon.

Item delivered on Thursday evening. Item as described and received in double ply cardboard box with appropriate packaging inside.

Excellent overall service. Will definitely shop again and again. I would recommend musclepetrol.com to anyone."

Manarsh Singh - New Delhi, India

 

Shipping Methods, Timetable & Tracking 

 

Region/Country

 

Express Saver* Express Priority Tracking

USA, Canada,

Mexico & Ukraine

 6 - 7 business days

 2 - 3 business days

 1 - 2 business days

 Fully Trackable including Customs

Turkey, Iceland,

Switzerland & Israel

 6 - 7 business days

 2 - 3 business days

 1 - 2 business days

 Fully Trackable including Customs

Hong Kong, India, Japan, UAE

Malaysia, Singapore, Australia

 7 - 9 business days

 3 - 5 business days

 1 - 4 business days

 Fully Trackable including Customs

Saudi Arabia, Qatar, Oman

New Zealand & South Africa

 7 - 9 business days

 3 - 5 business days

 1 - 4 business days

 Fully Trackable including Customs

 

Rest of the World

 

 7 - 10 business days

 3 - 6 business days

 1 - 5 business days

 Fully Trackable including Customs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our courier partners will always pre-clear your package with customs before it even hits the border. This speeds up the process and allows your order to deliver much faster with point-to-point international tracking that makes it very easy to see exactly where your package is every step of the way.

*Delivery times above are excluding the order processing days. Please allow 1-2 extra days for order processing and 2 - 4 if you choose Express Saver.

How to Calculate Shipping Costs

Getting an international shipping quote is easy. Simply add the products that you'd like to purchase to your shopping cart and hit the estimate shipping & tax tab to get an instant quote. Please see the below screen shot:

If you have any issues and can't get a shipping quote for your location please email us or call our international number on +44 33 33 445 755 Mon – Fri between 9am – 6pm GMT and we will help you.

Customs, Duties & Taxes

Sometimes packages may be stopped and inspected by Custom officials at the border of your country. In our experience these inspections are quick and easy, but in some cases it may cause a delay in your package arriving. Usually these delays will be shown in your tracking information.

If customs decides that your package cannot enter your country, it will be returned to us. In this case, you will be issued a full refund of the product minus shipping as soon as we receive the package back. - Tip: To avoid this we suggest you always check your country laws before placing the order if in doubt.

If you believe your package has been refused entry into your country please contact us immediately via email or call us. We'll do what we can to help expedite getting the package returned to us and issue refund.

It's also important to understand that you may be charged duties & taxes by your government at the time of receiving the package (although based on our experience this is rare). The duties & taxes laws vary greatly from country to country, we advise you check the laws in your country if not sure.

If you refuse to pay the duties & tax charges when accepting the package it will be sent back to us and we'll refund you the full amount minus shipping and return shipping costs.

My package hasn't arrived, what do I do?

First, relax. Whilst international shipping typically takes just a week or two max depending on the carrier, we have had rare experiences where it has taken up to 3-5 weeks for a package to arrive. Whilst the reason for such a delay isn't always clear, it is more than likely due to a package being held in Customs waiting for inspection or awaiting and verifying further documents requested from you. – this can be always tracked on the carrier website where you can see up to the minute and point-to-point tracking and ascertain the whereabouts of your package. 

Please wait at-least 3 weeks before contacting us to allow your package enough time to arrive. If after 3 weeks the carrier still has not delivered your package and it is neither showing up with the customs, please contact us and we will try to ascertain the location and whereabouts of your package. 

Ultimately, we always put our customers first, if your package still has not arrived after 5 weeks, we will issue you a full refund, including the shipping costs or resend your order FREE of cost.

Will you put a low amount on my invoice to avoid duties & taxes?

Whilst we love pleasing our customers, this is simply one request that we cannot accommodate no matter what the circumstances might be. We always state the full pound value in GBP of any and all merchandise being shipped to a customer as we are required to do so by law.

Do you fraud check international orders?

Absolutely. Whilst we have proprietary technology and methods on how we check orders for fraud, we will say that we start by checking the following pieces of information:

  • IP address
  • Credit card details
  • Shipment addresses

We usually look for the billing address to match the shipping address. In some cases, we may first contact the customer before shipping out their package to them to verify their identity or may request to fax or email their credit card documentation after your order is placed.

Please understand that this is only requested as an added security measure to insure your credit card security. You will only be asked to provide this information on your initial order.

We ultimately reserve the right to decline sending any package to any customer that we believe to be acting fraudulently.

 

Note:

  • All shipments are FOB MusclePetrol.com
  • Buyers are responsible for any applicable customs duties and taxes along with ensuring that the items they are ordering are lawfully permitted to import into their respective countries.
  • Muscle Petrol.com will not be liable for any refunds resulting confiscation of the products in the buyers country.

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