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Order & Payment

What happens if an item is out of stock?

Don’t fret! Our inventory is generally restocked almost every day as we receive constant deliveries from our suppliers here in UK. Keep checking back on our website for updated numbers! 

Can I be alerted when my desired item becomes available?

Yes! If you see that the item you would like to purchase is currently out of stock an email field will show up on the page. Simply fill in your email address and click "Notify Me." We will send you an email as soon as we get more stock in our warehouse! 

What are my payment options?

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  • Credit & Debit Cards - All major cards including Visa, MasterCard, American Express

Please note to make payment using your credit or debit card, select PayPal option and then click "Check Out as a Guest" option on Paypal website. - for more detailed instructions please see our Payment Options page.

  • PayPal
  • Amazon Pay - Simply log in with your Amazon account details and complete the payment - COMING SOON
  • ApplePay
  • Bank Wire Transfer
  • Money Transfers via MoneyGram and Western Union 

Please note - we accept Money Transfers in to our bank account only hence ensure that whilst sending the transfer via MoneyGram or Western Union, the BANK ACCOUNT DEPOSIT option; under "Options for Receiver to Collect Funds" is selected.

Unfortunately at this time we are not accepting any other forms of payment including cash or check. If you have any trouble using your card or sending money transfers, then please contact our Customer Service. Our business hours are Mon-Fri 9AM-6PM GMT.

Is Your Website Safe & Secure?

MusclePetrol.com is a 100% safe and secure place to do business. We take the security of our customers and users extremely seriously and go above and beyond to maintain the highest security levels.

MusclePetrol.com is secured with 256BIT SSL ENCRYPTION

All transactions take place over an SSL 256bit encryption server connection. Once you are taken to the payment information page of our shopping cart, you will notice the lock or key in the address bar of your browser, indicating the transaction is being done over a secure server.

MusclePetrol.com holds a GeoTrust® SSL security certificate, company that provides the highest level of authentication available among SSL certificates. 

What is the status of my order?

Awaiting Fulfillment: Yay! Your order was successfully placed! Thank you! You will receive a confirmation email with a copy of your invoice.

Pending: Your order is in our warehouse and waiting to be filled. Fulfillment time is typically between one to two (1-2) business days once in the “Pending” status.

Shipped: Your order has been shipped and will be on your doorstep very soon! All orders shipped will receive emails with tracking information and relevant tracking website link. 

Do you have Gift Vouchers/Certificates?

Yes we do! Forget the hassle and shipping charges! It’s the perfect gift for your friends & family when you are not 100% sure of what your loved one would want. You can purchase them HERE! 

Can I place my order over the phone?

Don’t want to mess with computers? Or maybe you just want to talk to a friendly member of the Muscle Petrol team while you place your order? We’re here to help you along and place your order manually for you! Give us a call on +44 33 33 445 755. Our business hours are Mon-Fri 9AM-6PM GMT. 

Can I change or cancel my order?

Oops! Accidentally order the wrong size/flavour/item? Or maybe a little bit of buyer’s remorse? Email or call us straight away whilst your order is still in the “Awaiting Fulfillment” or “Pending” stages. We’ll do what we can to help you!

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