GIFT VOUCHERS/CERTIFICATES FAQ
MusclePetrol.com Gift Voucher can be used to buy any item sold by MusclePetrol.com. You can email it to family and friends, or print it out to give to them personally. It is the perfect way to give a gift when you don’t know what to buy!
What is a MusclePetrol.com Gift Voucher?
The MusclePetrol.com Gift certificate or voucher is available in £10, £20 and £50 denominations and enables you to give a gift when you don’t know what to buy. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on MusclePetrol.com.
How do I order a Gift Voucher?
You can add the gift voucher to your shopping cart like any other product by selecting the ‘Add to Cart’ button found on the ‘Buy Now’ tab. Then continue to checkout to complete your order. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. You can also buy other products at the same time as placing your order for Gift Voucher(s). Gift Vouchers are valued and issued in GBP Pounds. Discount codes cannot be used when purchasing a Gift Voucher.
How will I receive a Gift Voucher?
Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Vouchers that you order.
How do I give the Gift Voucher to the recipient?
Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Gift Vouchers are valid for 12 months from the date of purchase.
I am the recipient of a Gift Voucher, how do I redeem it?
Gift Vouchers can be used to purchase any product on www.MusclePetrol.com. Select the item(s) you wish to order and add them to your basket. To apply your Gift Voucher, enter the electronic voucher code you received in the ‘Discount Code’ box and click the ‘Add’ button. This will then apply the voucher to your order. Then proceed to the Checkout as normal.
Are there any restrictions?
You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order.
Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time.
Gift Vouchers can only be used on MusclePetrol.com.
Gift Vouchers are valued and issued in GBP Pounds.
You cannot use your Gift Voucher in conjunction with any other discount code.
I have paid for an order using a Gift Voucher. What happens if I want to return my order?
For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Muscle Petrol Gift Voucher; any refund will also be issued in Gift Vouchers to the same value.
I have lost a Gift Voucher. What do I do?
If you are the recipient of a MusclePetrol.com Gift Voucher, please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us so that the Gift Voucher can be reissued. We can only reissue gift vouchers which have not been redeemed. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. The original expiry date will still apply.
What is the Risk and Loss policy on Gift Vouchers?
The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission.
Can I return my Gift Voucher?
Unfortunately Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.